I was using the Dyson cinetic big ball when I heard a pop and turned around to see black smoke coming from the unit. There was a burning smell and I grabbed the handle and ran out the front door. When the until stopped smoking and was cool, I took off the cover to the permanent filter and it smelled burnt and was black inside.
Manufacturer - Importer Name:
Model Name or Number:
Cinetic Big Ball Animal Allergy
Injury (Yes or No):
Incident, No Injury
(11/7/2022) Dyson, Inc.: To Whom it may concern, Dyson Inc. is committed to the safety of its customers. Dyson has investigated this matter and was unable to determine any manufacturer’s fault or defect. The main vacuum motor has come to the end of it’s working life and it is typical of all motors of this type that there can be a burning smell and a small amount of smoke. The customer has confirmed that there were no flames and the photos show no evidence of melting. This is considered an end of life wear out mode with no safety concern. Our customer care team will provide further assistance to the customer as needed. Regards, Dyson Representative