Home Kitchen UNDER THE COUNTER DISHWASHER

UNDER THE COUNTER DISHWASHER

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UNDER THE COUNTER DISHWASHER

The dishwasher was in use for approximately 20 minutes, when the consumer noticed a burning odor. He opened the dishwasher, saw it sparking and immediately closed it. The dishwasher began to emit smoke. He opened the door and that stopped the dishwasher from operating.

He checked on-line and called the manufacturer and they confirmed it was part of CPSC Recall# 09-100. They referred him to local service companies and he called 3 of them, but all of them were out of business. He called the firm back and they provided additional service companies, but they were further away from him. Finally, the firm’s rep. (name unavailable) told him that they would offer him a rebate towards the purchase of a new dishwasher.

The consumer questions whether the firms are permitted to do this and not repair it, since it was actually recalled.

He’s never had any problems with it in the past.

The dishwasher was in the home when he moved in, so he is not sure of the purchase date or dealer.

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