Home Kitchen TYPE: REFRIGERATOR BRAND: SAMSUNG MODEL: RF24FSEDBSR DES

TYPE: REFRIGERATOR BRAND: SAMSUNG MODEL: RF24FSEDBSR DES

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TYPE: REFRIGERATOR
BRAND: SAMSUNG
MODEL: RF24FSEDBSR 
DES

I bought a Samsung Counter Depth 4-Door Refrigerator (Model RF24FSEDBSR) and extended warranty from Lowes on August 19, 2014. This purchase totaled $2836.52 for what I had been told was a high-end and reliable appliance.
Throughout my ownership of this refrigerator, the ice maker has not maintained proper function. Oftentimes, the icemaker freezes itself and stops producing ice. The issue became such an intrusive part of ownership that we turned it off and bought a countertop ice machine at a cost of $154.37. In addition to our issues with the appliance’s ice maker, we have experienced erratic temperature control within the refrigerator part of the appliance. Noticing food spoilage within the refrigerator, we bought two digital refrigerator/freezer thermometers at a cost of $23.66, to check the refrigerator’s temperature at shelf and door locations. These devices often report significant temperature differences from the temperature presented on the outside panel of the refrigerator’s door, with the internal temperature often reaching 44 degrees or higher. It has been a challenge to store many types of products, specifically dairy, within this appliance without them spoiling prematurely.
After performing initial research on the issues we’ve experienced, we learned Samsung has acknowledged both issues through Service Bulletins provided to their technicians.
When we bought the refrigerator, we put great faith in the Samsung brand and the implied warranty behind any such large appliance. Instead, this appliance clearly has a design defect causing known and proven problems with the icemaker and temperature regulation, and never should have been made available for sale to the public. This appliance may be beyond its express warranty period, but it’s time that Samsung stands behind its name, appliances, and the implied warranty included with each sale. Not doing so is clearly severely limiting the safety, use, and value of the appliance, including endangering my family through exposure to improper food temperatures.

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