Home Home Maintenance and Structures SMOKE ALARMS

SMOKE ALARMS

0
SMOKE ALARMS

Caller stated that the smoke alarms goes off constantly to the point that her spouse had to take out the batteries. She stated that when it is humid and the windows are open the alarms goes off.

Caller stated that the manufacturer was not contacted and that the alarms are required by the building to have and it defeats the purpose if they can not use them in the manner they were meant for.

Caller feels that these smoke alarms are unsafe and should be reported.

Smoke detector malfunction complaint

We have 1O Kidde smoke detector fire alarms, one installed on the ceiling of every room of the house, as required by the building inspector in our town. They are battery powered and radio-connected, so that when one alarm sounds, they all go off at once. We have never had a fire, but we have often had the smoke detectors go off during the night, probably because that is when the air cools to near the dew point. It ruins our sleep and scares us half to death, not to mention endangering our hearing. It’s usually around 3 or 4 AM, and the only way to stop them from making their deafening screech is to take the batteries out of all of them. This must be a common problem, because there is an internet page about it, as I discovered by [REDACTED] smoke detectors false alarms when air is humid.

We have put up with this happening two or three times a summer for years, but I finally reached a breaking point when the detectors went off twice during one night (early morning, actually, at 3 :30 AM and again at 4 AM}. Then they went off again the following afternoon at 2 PM, when it was raining outdoors. We could not live with this, so my husband got a ladder and took out all the batteries.

The number of malfunctions we have experienced is unacceptable for a product that is required. It is unreasonable to expect us to keep our windows closed at hight. The only way to live with them is to disable them but disabling them is not a satisfactory solution.

Manufacturer - Importer Name:
UTC Fire & Security

Brand:
kidde

Model Name or Number:
Not Provided

Date Manufactured:
2/6/2022

Retailer:
Carr Hardware

Purchase Date:
Not Provided

City:
Great barrington

State:
Massachusetts


Report Date:
8/24/2022

Injury (Yes or No):
Incident, No Injury

Victim' Age:
81

Company Comments:
(12/2/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability. Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. Kidde's customer service department will reach out to the consumer so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations, free of charge.

LEAVE A REPLY

Please enter your comment!
Please enter your name here