On July 9th, 2022, I purchased a very expensive Radwagon 4 from RADPowerBikes. The first week of September, I received an email stating that there was an issue with the rim strip in the wheels that could cause tire blowouts. I was told to stop riding the bike. On 9/8/22 I received a follow-up email from RAD indicating that after further investigation, they’ve discovered that certain tires are defective. They indicated that only the ribbed-bead tires were impacted, and that the smooth-beaded tires were not a safety concern. So I installed a smooth-beaded tire on my bike. Today I discovered that the SMOOTH-beaded tire also has a dangerous crack in it. RAD is not being forthcoming with their customers, and in fact have gone out of their way to inform owners of smooth-beaded tires that they are safe to ride, when in fact they are defective as well. Additionally, I was told today by a RAD store representative that due to the fact that I installed aftermarket brakes on my bike that are safer than the stock brakes, that my warranty is now void, and RAD will not offer a full refund of my bikes plus the components I purchased. Brakes have no impact on this tire safety issue. RAD is actively trying to get out of refunding these purchases by claiming that warranties are void due to aftermarket parts.
Because of this issue, I have now spent over $100 on replacement tires, and countless hours of my time working to resolve this issue. RAD has asked us to cease using this product for 2-3 months while they work on producing new tires. They have been unable or unwilling to offer other aftermarket replacement solutions to their tires while they sort out their vendor’s production issues.
So now a bunch of Radwagon owners have $2,000+ lawn ornaments gathering dust in garages. Not to mention how are they going to properly test new tires produced in a matter of months? I have no confidence they will be able to ship and install safe new tires in a matter of 2-3 months.