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OSAKI 3D MASSAGE CHAIR

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OSAKI 3D MASSAGE CHAIR

Hello,
Today my girlfriend was using the Osaki 3d Massage Chair in the Thai setting. I bought this chair less than 1 month ago. She moved her feet to the sides to relax. The massage chair then moved in a way that caused both of her feet to caught in the chair in the extension mechanism. 
She then immediately turned off the chair. She was trapped in the chair for 5 minutes before she was able to figure out how to remove her feet. She now has heavy bruising on both feet. 
This is obviously very shocking to us. I see that something similar happened to this lady:

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