Home Home Maintenance and Structures NAVIEN TANKLESS WATER HEATER

NAVIEN TANKLESS WATER HEATER

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NAVIEN TANKLESS WATER HEATER

We started smelling gas. So we called the gas company and they came out and identified where it was coming from. They then shut the tankless water heater and told us to call our manufacturers for repair or replacement.

Manufacturer - Importer Name:
NAVIEN AMERICA, INC

Brand:
Navien

Model Name or Number:
NPE-240A(NG)

Date Manufactured:
Not Provided

Retailer:
Not Provided

Purchase Date:
Not Provided

City:
Garland

State:
Texas


Report Date:
11/18/2022

Injury (Yes or No):
Incident, No Injury

Victim' Age:
Not Provided

Company Comments:
(12/5/2022) NAVIEN AMERICA, INC: Navien does not currently have enough information to determine why this incident occurred. I have spoken with the homeowner a few times and confirmed that the unit is not under any recalls. I asked that she get a plumber out to her property to troubleshoot with our Technical Support team so that we can get to the bottom of this. I also offered to assist with some labor compensation should we approve any parts, or the unit, to be replaced under warranty. My last contact with the homeowner was on 11/28 where she confirmed the unit was off and not in use, and that she would have a plumber out soon and call us. To date, this call has not happened.

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