I purchased my stroller on April 2, 2022 and had my son August 18, 2022. When I put my stroller together and laid my son in it for the first time 2 weeks ago I quickly realized there is a huge safety hazard. Graco promotes this stroller to have a bassinet option which they call “Pramette” which allows parents to lay their newborn down in the stroller as they go on walks. The first time I did this my son slid down due to the product not lying flat, and could have seriously become very injured. In this option the stroller also rocks back and forth very unstable, which for a newborn could cause serious medical problems. I quickly took my child out and read the instructions thinking we did something wrong, to my surprise it was set up exactly as Graco states. I contacted Graco very concerned and frustrated that this product was not working as advertised, that my child could have been seriously injured. Customer service is aware of the poorly designed stroller, understands that this part doesn’t lay flat to secure a newborn, and stated if I wanted the product to lay flat for my child’s safety I can try buying an additional part that costs $100+. Graco understands there is a safety hazard and they could have injured my child and many other children as the reviews on this product are shocking, and they can care less!