Home Kitchen GAS RANGE, 30″, 5 CU. FT., STAINLESS STEEL, WITH A STOVETO

GAS RANGE, 30″, 5 CU. FT., STAINLESS STEEL, WITH A STOVETO

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GAS RANGE, 30″,  5 CU. FT.,  STAINLESS STEEL, WITH A STOVETO

I bought a General Electric (GE) gas range in November 2020 for my mother. The model number is JGB660YP1FS and the serial number is TR202232P. I purchased it from Home Depot online. The appliance was delivered in late November or early December 2020 to a vacant apartment being renovated. My mother moved into the apartment two months later at the end of January 2021. My mother is in her 80s and disabled. She is bedbound and physically unable to stand walk or perform most activities without assistance. She does not cook anymore. Home care aides attend to her they do the cooking. The cooking is almost always done only on the stovetop. The oven has rarely been used for cooking since the range was purchased. To the extent that it has been used, it has been under normal conditions. For four months, from August to December 2021, my mother was away from her home in a hospital and nursing home rehabilitation facility. During all of those time periods, the appliance was not used at all.
In the pre-dawn hours of Saturday, August 27, 2022, when my mother was alone and in bed, she heard a strange noise coming from the kitchen area, which startled her. When the home care aide arrived later in the morning, she saw broken glass on the floor by the appliance and more glass continuing to break off from inside the oven. She called me and I came over. I saw hundreds, maybe thousands of chunks of glass that the aide was sweeping up. The aide needed to use a vacuum cleaner to remove the smallest shards so that no one would step on them (including my mother’s cat) and get cut. The aide and I carefully opened the oven door and saw that the inner glass pane had almost completely cracked and fallen apart. There was still a section of glass remaining, which continued to break off. It looked like it was “raining” glass. Eventually almost all of it broke off.
On August 29, 2022, I contacted GE’s Consumer Relations Department, told them about the incident and was assigned Case Number [REDACTED].
In my opinion, this incident is due to a manufacturing defect, since the oven has not been used or barely used since the appliance was bought almost two years ago. Both the stovetop and the oven have been used in a normal, typical manner. Oven glass is not supposed to spontaneously break into pieces in an appliance that has been used for less than two years and used in a normal manner by the customer! I have reported this to G.E.’s Consumer Relations Department and sent them photographs of the damage. They have sent a technician to inspect the appliance on September 9. I saved the glass shards and he saw them. So far the overall attitude of the company is that since it is past the standard one-year warranty (from the time of purchase), that I likely will have to pay for “repairing” the damage. No one that I have dealt with in the Consumer Relations Department seems to be taking this seriously as a safety issue in an appliance they manufacture and sell under the General Electric/Haier brand. I find this very unsatisfactory and concerning.
I have photos of the damage to the inside glass pane and the glass that broke off. I have also attached photos of the label at the bottom of the appliance with serial number and other information and proof of purchase. You can contact me at [REDACTED] or [REDACTED].

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