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FITBIT CHARGE 5

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FITBIT CHARGE 5

Two weeks after purchasing, my Fitbit charge 5 got very hot on my skin and I removed it. Later when I went to put it on, it no longer worked. I called them and went through all the troubleshooting prompts. I took it back to the store and exchanged it for a new one. A week after wearing the new one, it burned my wrist. I had to go to an urgent care to get medication to treat my burn.

Manufacturer - Importer Name:
Fitbit, Inc

Brand:
Fitbit

Model Name or Number:
Charge 5

Date Manufactured:
8/25/2021

Retailer:
Sam's Club

Purchase Date:
9/15/2022

City:
Dardenne Prairie

State:
Missouri


Report Date:
10/24/2022

Injury (Yes or No):
Injury, Seen by Medical Professional

Victim' Age:
51

Company Comments:
(10/26/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

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