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FIRE/SMOKE DETECTOR ALARM

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FIRE/SMOKE DETECTOR ALARM

I have five smoke detectors in my house. After 13 years, I replaced them all with a Kidde brand detector. After a couple of months, I received a recall notice from Kidde. They eventually replaced them with a different model. Soon after I installed the new ones, I started to get false alarms. I had them all wired together so the false alarms reverberated throughout the entire house and it was impossible to know which one had falsely triggered. I then adjusted the wiring on each one so that they would not all trigger if one triggered. Over the next year or so, each one would falsely alarm. As each one would give a false alarm, I pulled it. I was left with just one fire detector and that one alarmed the other night, now I have no working detectors. I’ve called Kidde twice (once today) and have yet to have a confirmation that they will replace them even though they have a 10 year warranty. There is certainly a flaw in this model.

Manufacturer - Importer Name:
UTC Fire & Security

Brand:
Kidde

Model Name or Number:
P4010ACS

Date Manufactured:
11/6/2020

Retailer:
Not Provided

Purchase Date:
Not Provided

City:
New freedom

State:
Pennsylvania


Report Date:
10/21/2022

Injury (Yes or No):
Incident, No Injury

Victim' Age:
60

Company Comments:
(11/8/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability. Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We ask that the consumer contact our customer service department so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge. 1 (800) 880-6788 or https://www.kidde.com/fire-safety/en/ca/locator/contact-us/

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