I was trying to troubleshoot my cousin’s EUFY smart deadbolt lock which had gotten stuck. While researching solutions online the official customer forum results showed a large number of people complaining that the deadbolt gets stuck in numerous scenarios. Most dangerously, according to reports the lock gets stuck in a locked position and cannot be unlocked manually from the inside.
Here’s a link
This is clearly a product defect, not an installation error, as those online reports mention that Bluetooth or app unlocking still works.
Of course, in a fire this presents a huge danger as one firefighter in the customer forum points out. Even though a customer filed a complaint in the official Eufy forum nearly nine months ago (and other customers complained of the same dangerous issues), the company has provided no official guidance or troubleshooting steps. Customers also do not seem to have identified a DIY solution.