Both of the consumer’s children were in the stroller, when it collapsed suddenly.
The stroller was pushed over a bump and the metal frame underneath, snapped. This was the metal that connects the bottom feet portion of the stroller, to the middle of the stroller. The metal on both sides snapped off. This was a normal bump on the sidewalk. None of the children were injured.
The consumer has never experienced any issues with the stroller in the past.
The consumer contacted the firm through their chat feature and is waiting for a return call.