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CAPRESSO COFFEE MAKER

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CAPRESSO COFFEE MAKER

Within about 1 year during normal daily use, the spring inside the drip basket mechanism deteriorated and fragmented. Segments fell into the underlying coffee pot. Ultimately, a fragment was poured into my coffee cup and I almost drank it. No injury–but I could have swallowed it. It had sharp ends. I have pictures of the metal fragments. On 12/15/2022, I notified the manufacturer: Jura Inc. Product: Capresso. Model #426. Their customer service number to whom I reported my safety complaint: 800.767.3554. Their agent offered to send me a free replacement basket and forward my safety notification “up their chain of command.” They declined to want my photos of the broken metal fragment.

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