Home Home Maintenance and Structures BATHROOM EXHAUST FAN, HEATER, AND LIGHT.

BATHROOM EXHAUST FAN, HEATER, AND LIGHT.

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BATHROOM EXHAUST FAN, HEATER, AND LIGHT.

About two years ago we had a bathroom renovated and the contractor installed a NuTone model 665RP heater/fan/light. On Wednesday 10/19/2022 I discovered that the plastic grill was partially melted. Since I had vacuumed dust from the unit the previous week, I knew that this was something new. I communicated with the manufacturer, providing pictures and a description of the problem. They insisted that this was not a fire hazard even though enough heat had been generated to melt the plastic grill. After much back and forth they informed me that problem was because the unit’s housing was 1/8″ from being flush with the ceiling. It was supposed to be flush. There was no indication in the installation instructions that the tolerances were this close and that even the slightest deviation could result in a fire hazard. Truth be known, I think the unit is either defective or poorly designed, and they simply don’t want to stand behind their product. They offered to send me a new grill but said that it would probably melt also.

Manufacturer - Importer Name:
Broan - NuTone, LLC

Brand:
NuTone

Model Name or Number:
665RP

Date Manufactured:
Not Provided

Retailer:
Not Provided

Purchase Date:
Not Provided

City:
Tallmadge

State:
Ohio


Report Date:
10/24/2022

Injury (Yes or No):
No Incident, No Injury

Victim' Age:
75

Company Comments:
(11/2/2022) Broan - NuTone, LLC: I have looked into this case with our technical services department. The consumer is mischaracterizing this as some sort of fire hazard. It is not. In the event that there is an abnormal condition within the heater, the melting of the grille can occur under certain conditions. This is tested for during the safety testing of the product by third party organizations like UL, and is an acceptable result. This can happen due to a low airflow condition from the heater, and although it looks alarming, and is frankly visually unappealing, it is not dangerous. It is something that is handled under our normal warranty procedures. Indeed, our technical support personnel, even though the product was out of warranty by more than a year, offered to replace the damaged parts as a customer goodwill gesture, and the customer first agreed to this. Then the customer subsequently cancelled the replacement parts without explanation the following day. If the customer would contact our technical support department again, I am sure that they would gladly replace the necessary parts to repair the product.

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