8/16/2022: The consumer used the trimmer for approximately 8 – 10 minutes.
The trimmer started smoking and burning, so he immediately put it on the ground and turned it off.
Upon further inspection, the clutch housing melted and emitted smoke. This is the area near the handgrip, next to the engine. Part of the main housing also melted.
8/17/2022: He called the firm the next day and was advised to take it to a local authorized service center.
He was given a CASE# [REDACTED].
8/18/2022: The consumer took the trimmer to a local service company and their representative, told him that they would get back in touch after they examined the trimmer.
I took it to a dealer who determined that it would cost too much to fix. I took the trimmer and dealer work up sheet to Lowes. They replaced it for free. They were to send it back to the factory.